"Landmark Community Bank did not have the capacity or designated resources to effectively collect our growing credit card portfolios. Delinquent accounts were contacted after they were 30 days past due. Total delinquency was growing at a high rate. By engaging CCM we immediately had the resources necessary to begin collecting accounts when they reached 5 days delinquent. We were updated weekly. Their collectors were well trained in both compliance and collection techniques. In a very short time delinquent accounts were reduced and we were able to identify problem accounts much faster.
CCM’s dedication to providing exceptional service and outstanding collection results have allowed us to originate more accounts to this portfolio, which will help to increase our revenues in the years to come. CCM truly is a trusted partner; their attention to compliance, ethical behavior and true understanding of the importance of our customer relationships set them above the rest.
I highly recommend CCM to any institution searching for a collection agency."
Daniel R. Nulton, President
Landmark Community Bank