Forget everything you know about collection agencies.

As a full-service partner, Capital Collection Management (CCM) operates differently, because we were designed differently. When it comes to collections, you can’t outsource to just any agency. Finding the right partner is critical to your bottom line and your brand. CCM is reinventing the formula for debt collections success.

PEOPLE-FIRST approach

CCM's collectors focus on partnership, not pursuit, helping your customers find long-lasting payment solutions that put them on the path to financial success.

Cutting-edge TECHNOLOGY

We leverage industry-leading software, analytics and artificial intelligence to create a custom collection strategy built around your organization's needs.

BRAND protection

Our brand is about protecting your brand, so you can have confidence knowing that your reputation and relationships will always be a top priority for CCM.

COMPLIANCE expertise

Reduce your exposure to compliance risk with CCM's proprietary software and collection specialists that are ACA and IACC-certified and FDCPA-trained.

Solutions

We're so confident in our approach that we offer a standard risk-free guarantee on third-party collections: you don’t pay unless we collect, no matter what.

Recent Blog Articles

Mastering the First 30 Days of the Healthcare Revenue Cycle

For many healthcare practice owners, creating and maintaining a healthy revenue cycle is a major challenge. Balancing insurance billing and managing patient responsibility can be as stressful for staff as it is for payers–but it doesn’t have to be.

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How Would Your Customers Rate Your Collection Process? Your Revenue Depends on It

From beginning to end, your customers’ experience with your debt collection team can affect your brand reputation as well as your success in collecting revenue. Simple adjustments in approach as well as investments in modern technology will benefit you now and in the long run.

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The Role of Technology in Revenue Recovery during COVID-19

Without a guaranteed end date for the pandemic’s economic effects, businesses are in a unique position to modernize their collection practices in real-time while helping customers overcome their financial hurdles.

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Proud Associate Member Of:

The Association of Credit and Collection Professionals
Receivables Management Association Legislative Fund Contributor
Healthcare Financial Management Association
International Assocation of Commercial Collectors
New York State Collectors Assocation
Innovation Council

Preferred collections partner of:

WISMED

This is an attempt to collect a debt and any information obtained may be used for that purpose.

New York City Residents:
The New York City Department of Consumer Affairs requires us to document your preferred language. Please note we do not offer language access services, and we will be communicating in English. Please provide us with your language preference. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on the Department's website, NYC Department of Consumer Affairs.

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