As Director of Operations, Joe is responsible for the day-to-day operations, overseeing CCM's systems and implementing new processes to create efficiencies across the business. Joe brings 13 years of extensive industry experience, previously serving as Director, Operations for ConServe.
Joe is committed to professional and ethical accounts receivable practices, and has deep industry knowledge of the FDCPA, TCPA, FCRA, GLBA, UDAAP, and ECOA. He is a certified ACA International Professional Collection Specialist, a State of Nevada Collection Agency Manager licensee, and a State of Michigan Collection Agency Manager licensee. He also holds graduate certificates from several Dale Carnegie Leadership seminars, including Leadership Training for Managers, Skills for Success, and High Impact Presentations. His vast experience with managing day-to-day operations across a variety of 3rd party, Federal, and Higher Education portfolios, makes Joe an exceptional addition to the CCM team.
Joe studied Business Administration at SUNY Brockport, and currently resides in the suburbs of Rochester, NY, with his wife, Brittany, two daughters, two dogs, and two cats. He is an avid sports fan and cheers on the Buffalo Bills, Buffalo Sabres, and Boston Red Sox.
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