Media Room

Recent Blog Articles

How Would Your Customers Rate Your Collection Process? Your Revenue Depends on It

From beginning to end, your customers’ experience with your debt collection team can affect your brand reputation as well as your success in collecting revenue. Simple adjustments in approach as well as investments in modern technology will benefit you now and in the long run.

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The Role of Technology in Revenue Recovery during COVID-19

Without a guaranteed end date for the pandemic’s economic effects, businesses are in a unique position to modernize their collection practices in real-time while helping customers overcome their financial hurdles.

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Compassionate Problem-Solving: The New Collection Strategy You Can’t Ignore

There has never been a better time to implement a new approach to collection–one rooted in empathy, collaboration, and problem-solving.

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Two ways lenders can engage borrowers during a loan modification cycle

In a matter of weeks, COVID-19 has sent shockwaves through the lending industry. For banks, credit unions, direct lenders and other FinTech organizations, customers have shifted gears from aggressively planning for the future to focusing on immediate concerns.

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Press

10/22/2020

New Survey from Capital Collection Management Reinforces the Need for Businesses to Rethink their Collection Strategy

As the pandemic adds financial strain to Americans who were already struggling to pay their bills on time, those contacted by debt collectors face heightened stress. A new survey from CCM reveals why the collection industry needs to change for the better.

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09/14/2020

Credit unions: Are you prepared to help members transition from forbearance to repayment?

In a story for CU Today, our CEO Jacob Corlyon discussed the importance of credit unions to have an effective plan in place to help members transition from forbearance to repayment, citing data from CCM’s national consumer debt survey.

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09/14/2020

When client invoices go unpaid

Our CEO, Jacob Corlyon, says there are steps that veterinary practices can take to create a more robust collection process. Read his article in Veterinary Business News.

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08/27/2020

CCM Honored as One of the Best Workplaces in Collections by insideARM

CCM was ranked among the top places to work in collections by InsideARM, one of the leading publications in accounts receivable management and debt collection.

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