From beginning to end, your customers’ experience with your debt collection team can affect your brand reputation as well as your success in collecting revenue. Simple adjustments in approach as well as investments in modern technology will benefit you now and in the long run.
Without a guaranteed end date for the pandemic’s economic effects, businesses are in a unique position to modernize their collection practices in real-time while helping customers overcome their financial hurdles.
There has never been a better time to implement a new approach to collection–one rooted in empathy, collaboration, and problem-solving.
In a matter of weeks, COVID-19 has sent shockwaves through the lending industry. For banks, credit unions, direct lenders and other FinTech organizations, customers have shifted gears from aggressively planning for the future to focusing on immediate concerns.
In an article for Credit Union Business, our CEO outlines how credit unions can implement a collection approach rooted in empathy, collaboration, and problem-solving.
Not sure if the debt collection call you’re getting is legitimate or a scam? Our CEO spoke with CNBC about red flags to watch out for so you can know the difference.
In a story with CNBC, CEO Jacob Corlyon discusses the common misconceptions surrounding debt collection, and how CCM is working to change how consumers and creditors see collection agencies.
This is an attempt to collect a debt and any information obtained may be used for that purpose.
New York City Residents:
The New York City Department of Consumer Affairs requires us to document your preferred language. Please note we do not offer language access services, and we will be communicating in English. Please provide us with your language preference. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on the Department's website, NYC Department of Consumer Affairs.