Blog

How Would Your Customers Rate Your Collection Process? Your Revenue Depends on It

From beginning to end, your customers’ experience with your debt collection team can affect your brand reputation as well as your success in collecting revenue. Simple adjustments in approach as well as investments in modern technology will benefit you now and in the long run.

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The Role of Technology in Revenue Recovery during COVID-19

Without a guaranteed end date for the pandemic’s economic effects, businesses are in a unique position to modernize their collection practices in real-time while helping customers overcome their financial hurdles.

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Compassionate Problem-Solving: The New Collection Strategy You Can’t Ignore

There has never been a better time to implement a new approach to collection–one rooted in empathy, collaboration, and problem-solving.

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Two ways lenders can engage borrowers during a loan modification cycle

In a matter of weeks, COVID-19 has sent shockwaves through the lending industry. For banks, credit unions, direct lenders and other FinTech organizations, customers have shifted gears from aggressively planning for the future to focusing on immediate concerns.

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Two ways lenders should approach loan modification data

It’s important for lenders to remain forward-thinking, using customer feedback and data to safeguard your business today, and in the future.

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Three ways dental practices can engage patients to maximize receivables

Creating a comprehensive patient intake and billing process can help minimize the time and resources your staff spends chasing payment and improve your patient experience.

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How to streamline dental practice insurance to increase collection

When it comes to maximizing accounts receivable (AR) collection, dental practice owners should work with administrative staff to develop a custom, flexible yet reliable system

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Improving your patient experience with improved AR collection processes

Taking control of your practice’s accounts receivable (AR) cycle can help your practice minimize errors, increase payouts, and improve the administrative experience for your staff.

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Generating revenue during COVID-19

Dental practice owners have several options for increasing revenue during this time, not just by recovering outstanding receivables, but also by creating new income opportunities.

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This is an attempt to collect a debt and any information obtained may be used for that purpose.

New York City Residents:
The New York City Department of Consumer Affairs requires us to document your preferred language. Please note we do not offer language access services, and we will be communicating in English. Please provide us with your language preference. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on the Department's website, NYC Department of Consumer Affairs.

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Do Not Sell My Personal Information
When you work with Capital Collection Management, you are trusting us with your information. CCM takes protection of your information seriously and is committed to ensuring the security of all customer data. New privacy regulations now require businesses like CCM to give California residents a process for opting out of any potential practice where customer personal information might be sold. Although CCM does not sell personal information for monetary value, certain actions may be considered a "sale" under the CCPA as CCM works with other parties to facilitate loan fundings and solutions. Opting out of information “selling” may adversely affect CCM’s ability to process your loan request.

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