From beginning to end, your customers’ experience with your debt collection team can affect your brand reputation as well as your success in collecting revenue. Simple adjustments in approach as well as investments in modern technology will benefit you now and in the long run.
Without a guaranteed end date for the pandemic’s economic effects, businesses are in a unique position to modernize their collection practices in real-time while helping customers overcome their financial hurdles.
There has never been a better time to implement a new approach to collection–one rooted in empathy, collaboration, and problem-solving.
In a matter of weeks, COVID-19 has sent shockwaves through the lending industry. For banks, credit unions, direct lenders and other FinTech organizations, customers have shifted gears from aggressively planning for the future to focusing on immediate concerns.
It’s important for lenders to remain forward-thinking, using customer feedback and data to safeguard your business today, and in the future.
Creating a comprehensive patient intake and billing process can help minimize the time and resources your staff spends chasing payment and improve your patient experience.
When it comes to maximizing accounts receivable (AR) collection, dental practice owners should work with administrative staff to develop a custom, flexible yet reliable system
Taking control of your practice’s accounts receivable (AR) cycle can help your practice minimize errors, increase payouts, and improve the administrative experience for your staff.
This is an attempt to collect a debt and any information obtained may be used for that purpose.
New York City Residents:
The New York City Department of Consumer Affairs requires us to document your preferred language. Please note we do not offer language access services, and we will be communicating in English. Please provide us with your language preference. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on the Department's website, NYC Department of Consumer Affairs.