Chairman & CEO
Jacob has served as Chairman & CEO of CCM since the Company’s inception. In this role, he oversees client relationships and provides direction and training to CCM’s collection staff. He also continues to collect on past due accounts daily. Prior to joining CCM, Jacob worked for Bankers Healthcare Group in the collection, legal and human resources departments. Jacob and his team have more than 10 years of experience in the collections industry and possess extensive knowledge of both consumer and commercial collections.
He has achieved the following certifications through ACA International: Professional Collection Specialist, Credit & Collection Compliance Professional and has received the designation of Scholar. In addition he has the following certifications through RISC: National Skip Tracers Certification, Certified Asset Recovery Specialist (C.A.R.S.), and Certified Commercial Recovery Agent (C.C.R.A.). He possesses expert knowledge of the FDCPA, TCPA, FCRA and UDAAP as well as a continued commitment to professional and ethical collection practices. Jacob serves on both the Board of Directors and the Executive Committee for the New York State Collectors Association. He studied at SUNY Oswego in upstate New York and currently resides in the suburbs of Syracuse, New York.
VP of Business Development
Casey Arthur is VP of Business Development at Capital Collection Management. In this role, he manages CCM’s sales efforts, strategically launching new products and services, in addition to ensuring CCM’s high customer service standards continually improve and evolve to fit the needs of each individual client.
An ACA-certified collections specialist with over a decade of industry experience, Casey previously was Regional Director of Business Development at ConServe, an accounts receivable management company, where he also served in a multitude of operations management roles on consumer, commercial, and government contracts.
Casey has deep industry knowledge of compliance, ethics, FDCPA, TCPA, UDAAP, FCRA, GLBA and HIPPA regulations. He earned an associate’s degree from Finger Lakes Community College and holds numerous certifications from Dale Carnegie and VitalSmarts.
All CCM collectors are ACA Certified Professional Collection Specialists and FDCPA Trained