Chairman & CEO
Jacob has served as Chairman & CEO of CCM since the Company’s inception. In this role, he oversees client relationships and provides direction and training to CCM’s collection staff. He also continues to collect on past due accounts daily. Prior to joining CCM, Jacob worked for Bankers Healthcare Group in the collection, legal and human resources departments. Jacob and his team have more than 10 years of experience in the collections industry and possess extensive knowledge of both consumer and commercial collections.
He has achieved the following certifications through ACA International: Professional Collection Specialist, Credit & Collection Compliance Professional and has received the designation of Scholar. In addition he has the following certifications through RISC: National Skip Tracers Certification, Certified Asset Recovery Specialist (C.A.R.S.), and Certified Commercial Recovery Agent (C.C.R.A.). He possesses expert knowledge of the FDCPA, TCPA, FCRA and UDAAP as well as a continued commitment to professional and ethical collection practices. Jacob serves on both the Board of Directors and the Executive Committee for the New York State Collectors Association. He studied at SUNY Oswego in upstate New York and currently resides in the suburbs of Syracuse, New York.
Elyssa Klenotiz was CCM’s first employee in 2014 and currently serves as Operations Manager. In her role, she handles day-to-day company operations, including implementation of collection software and applications, overseeing the operations team, managing HR responsibilities, assisting with accounting, and managing legal collections matters. Additionally, she onboards all new clients and receives new accounts. Elyssa, who is an ACA International-certified Professional Collections Specialist, was previously CCM’s collections manager. Her experience includes managing all levels of employees, overseeing company-wide training, managing collections software development, and collecting on past due accounts. Her focus on efficiency and improvement helped create and streamline many of CCM’s policies and systems. Elyssa has a bachelor’s degree in Business from SUNY IT and an associate’s degree in Accounting from Herkimer Community College.
Jarrod Turner is an ACA-certified Collections Specialist with nearly a decade of industry experience. Prior to joining CCM, he served in management roles on consumer, commercial, and government contracts with ConServe, an accounts receivable management company. He has in-depth knowledge of industry compliance and ethics, including FDCPA, TCPA, UDAAP, and FCRA regulations. Jarrod earned a bachelor’s degree in Management from Keuka College and an associate’s degree in Business Administration from Finger Lakes Community College, and holds numerous certifications through Dale Carnegie.
All CCM collectors are ACA Certified Professional Collection Specialists and FDCPA Trained