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From day one, CCM has been reshaping the way consumers experience collections through compassionate, productive, and judgement-free conversations. We've replaced relentless calls and demanding collectors with representatives that take the time to listen, educate, and most importantly, help consumers find a way to repayment.
We're so dedicated to building true relationships that once an account is assigned, our account executives maintain that relationship for the duration of the repayment. For your customers, this means no hopping between reps, re-sharing uncomfortable or embarrassing details, or worrying that the person on the other end of the line won't understand.
We harness the awesome power of technology in every interaction. Whether its advanced analytics, machine learning, or artificial intelligence, CCM will always be on the forefront of innovation looking for new ways to boost performance and improve the collection experience for your customers.
Our customized collection platform is designed for flexibility, allowing us to build customized solutions that are tailored to the unique needs of our clients and their customers. Our technology also offers added convenience to your customers, providing them with a variety of ways to communicate along with hassle-free payment options.
An unwavering commitment to compliance is the foundation of any good collection strategy. As a full-service collection partner licensed in all 50 states, CCM places the highest priority on adhering to all applicable laws and regulations in every consumer interaction.
All our account executives are IACC- and ACA-certified and FDCPA-trained to ensure that your customers are treated with the utmost professionalism. We supplement robust compliance oversight with technology, building compliance controls directly into our collection software to mitigate the risk of human error.
We see protecting our clients' brands as one of the key objectives when working with consumers. Happy consumers who are treated with empathy and professionalism are not just more inclined to work to repay their debts, but also to come out of a collection experience with renewed confidence in that brand.
Whether acting under your business' name as a first-party extension or reaching out as a third-party, we see each interaction with your customers as an opportunity to make a great impression, and protect the good name your company has worked hard to build.
This is an attempt to collect a debt and any information obtained may be used for that purpose.
New York City Residents:
The New York City Department of Consumer Affairs requires us to document your preferred language. Please note we do not offer language access services, and we will be communicating in English. Please provide us with your language preference. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on the Department's website, NYC Department of Consumer Affairs.