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Have questions about guidelines and regulations regarding collection? Below are external resources from US federal agencies you may find helpful:
Information about the debt collection industry’s impact on the US economy.
Tools, resources, research, and policy information outlined to protect consumers.
Policy and research tools developed to protect consumers and promote business competition.
If you have been contacted by CCM and have questions or concerns about your interaction, please contact us, providing as much information as possible. We take consumer feedback extremely seriously, and will do everything we can to address your inquiry.
If you believe that Capital Collection Management LLC or one of its representatives has violated the FDCPA you can make a formal complaint with the Consumer Financial Protection Bureau.
From beginning to end, your customers’ experience with your debt collection team can affect your brand reputation as well as your success in collecting revenue. Simple adjustments in approach as well as investments in modern technology will benefit you now and in the long run.
Without a guaranteed end date for the pandemic’s economic effects, businesses are in a unique position to modernize their collection practices in real-time while helping customers overcome their financial hurdles.
There has never been a better time to implement a new approach to collection–one rooted in empathy, collaboration, and problem-solving.
Have a quick question? We've broken down some of the most common questions we encountered below.
This is an attempt to collect a debt and any information obtained may be used for that purpose.
New York City Residents:
The New York City Department of Consumer Affairs requires us to document your preferred language. Please note we do not offer language access services, and we will be communicating in English. Please provide us with your language preference. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on the Department's website, NYC Department of Consumer Affairs.