Consumer Education

At CCM, working with consumers goes beyond finding immediate solutions to repayment needs. Whether it's educational opportunities to boost your financial IQ or resources to help you better understand your rights when it comes to debt collection, we are committed to providing consumers with a lasting positive experience.

Financial Literacy & Education

We offer free financial literacy and education courses through an accredited third-party resource called EverFi. These simple, educational modules provide the information you need to make informed decisions about your financial future. Courses cover personal finance, small business, elder fraud, and family shareables, so you have the tools you need to take control of your finances, and your life. Enroll Today

Additional Consumer Resources

Have questions about guidelines and regulations regarding collection? Below are external resources from US federal agencies you may find helpful:

Collect the Truth

www.collectthetruth.org/for-consumers
Information about the debt collection industry’s impact on the US economy.

Consumer Financial Protection Bureau (CFPB)

www.consumerfinance.gov
Tools, resources, research, and policy information outlined to protect consumers.

Federal Trade Commission (FTC)

www.ftc.gov
Policy and research tools developed to protect consumers and promote business competition.

Questions or Concerns

If you have been contacted by CCM and have questions or concerns about your interaction, please contact us, providing as much information as possible. We take consumer feedback extremely seriously, and will do everything we can to address your inquiry.

If you believe that Capital Collection Management LLC or one of its representatives has violated the FDCPA you can make a formal complaint with the Consumer Financial Protection Bureau.

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FAQS Frequently Asked Questions

Have a quick question? We've broken down some of the most common questions we encountered below.

About CCM:

  • Who is Capital Collection Management LLC?
    CCM is a premier debt collection agency. We are a member of ACA International, New York State Collectors Association, Receivables Management Association, International Association of Commercial Collectors and Healthcare Financial Management Association. We are committed to providing professional and ethical collections in multiple industries.
  • Is Capital Collection Management LLC a Scam?
    CCM is not a scam. We are a third party debt collection agency that holds our collectors to the highest level of ethics and integrity. Companies across the Unites States contact us to help them recover debts. If you received correspondence from us and still are unsure, you can contact the creditor and they can verify that the account has been placed with CCM for collections.
  • Why is Capital Collection Management LLC contacting me?
    CCM is a third party collection agency. If you have been contacted by one of our representatives, it is because we have received information that potentially links you to a debt we have been contracted to collect. If you believe you are being contacted in error please let us know via our online contact form. If you have any questions or would like to speak about your debt further, you may call us directly at 866-272-4035 on Monday-Friday from 8:00am-6:00pm EST.

About Your Debt Placed with CCM:

  • I recognize the debt but the amount does not seem to be right. What should I do?
    At CCM we do not want you to pay an amount that you do not owe. Please give us a call and one of our representatives can help you.
  • I do not recognize this debt as mine. What should I do?
    If you believe that we have contacted you about a debt that you do not owe please contact us, a representative can be reached toll free at 866-272-4035 on Monday-Friday from 8:00am-6:00pm EST or you can let us know via our online contact form and finally you can send us a written letter of dispute.
  • How can I get specific information about what I owe?
    You can request information about the debt placed with CCM by contacting us by phone at 1-866-272-4035, sending us a letter or using our online form. Please note that in order to send you detailed information about your debt or discuss your debt over the phone we are required by law to confirm your identity.
  • I cannot afford to pay this debt. What should I do?
    If you have received correspondence from CCM on a debt that you owe but are unable to pay the full balance owed please call us at 1-866-272-4035. One of our representatives can discuss different payment plan options with you. Remember we are here to help you.

About Debt Collection:

  • What is a debt collector?
    Under the federal Fair Debt Collection Practices Act, in general, a debt collector is a person or a company that regularly collects debts owed to others, usually when those debts are past due.
  • What should I do if contacted by a debt collector?
    Respond as soon as possible. If you do not respond, the collection agency will continue to try to make contact with you to collect what is believed to be a valid debt.
  • When can a debt collector call me?
    The Fair Debt Collection Practices Act assumes convenient times to contact you to be after 8:00am and before 9:00pm in your time zone. A debt collector is allowed to contact you any day of the week. Sundays and holidays included, unless you tell them not to. You must state verbally or in writing that you do not want to be contacted on a particular day of the week, a particular holiday or between a certain period.
  • Can a collection agency call me at work?
    Yes, unless the debt collector knows or has reason to know that your employer prohibits you from receiving such communications. If you are prohibited from being contacted at work, inform the debt collector and provide an alternate telephone number where you may be contacted to discuss the account.
  • I would like to dispute the accuracy of the bill. What can I do?
    Send the collection agency a written notice of dispute. If you notify the debt collector of your dispute or request verification of debt within 30 days of receiving the validation notice, the collection agency must stop all communications with you. They may resume contact with you once the verification of the debt is obtained and mailed to you.
  • What is a validation notice?
    You will receive your initial notice of the debt. This is commonly called the validation notice. The following is what is required to be sent to you within five days of the debt collectors first contact: * Amount of the debt * Name of the creditor to whom the debt is owed * Notification that you have 30 days to dispute the debt or the debt will be assumed valid * The debt collector must provide written verification of the debt, including name and address of the original creditor, if different from the current creditor.
  • Can I be sued if I fail to pay a debt?
    Yes, a civil lawsuit may be filed against you in the state where you reside if you fail to pay a debt. If you fail to answer the lawsuit then a default judgment may be entered against you. Once the judgment is obtained against you, you may also be liable for court costs and attorney fees. You should consult with an attorney if you are sued.
  • Can my bank account be garnished to collect a debt?
    When a judgment has been obtained, the creditor can request the court to issue a garnishment writ. They can garnish your bank accounts, savings accounts, as well any non-exempt personal property of yours held by a third party. If sued, consult with an attorney.
  • Can my wages be garnished to collect a debt?
    Wages can be garnished to pay court-ordered child support, spousal maintenance, defaulted student loans, unpaid taxes and other debts. Federal and state laws offer some protections for certain sources of income.
  • Can I go to jail for non-payment of a debt?
    No, you will not be arrested or placed in jail for non-payment of a debt.

About Payment:

  • How can I pay off my debt?
    If you have been contacted by CCM and would like to pay off a debt placed with us to collect, please contact one of our representatives over the phone by calling 1-866-272-4035 on Monday-Friday from 8:00am-6:00pm EST.
  • How do I setup a payment plan?
    If you cannot afford to pay your debt in one payment our representatives will work with you to setup a payment plan. In order to do that please call one of our representatives over the phone by calling 1-866-272-4035 on Monday-Friday from 8:00am-6:00pm EST. CCM will make every attempt to set up a viable payment plan within the constraints given to us by our client.

Proud Associate Member Of:

The Association of Credit and Collection Professionals
Receivables Management Association Legislative Fund Contributor
Healthcare Financial Management Association
International Assocation of Commercial Collectors
New York State Collectors Assocation
Innovation Council

This is an attempt to collect a debt and any information obtained may be used for that purpose.

New York City Residents:
The New York City Department of Consumer Affairs requires us to document your preferred language. Please note we do not offer language access services, and we will be communicating in English. Please provide us with your language preference. The NYC DCA provides a translation and description of commonly-used debt collection terms in multiple languages on the Department's website, NYC Department of Consumer Affairs.

Do Not Sell My Personal Information

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Do Not Sell My Personal Information
When you work with Capital Collection Management, you are trusting us with your information. CCM takes protection of your information seriously and is committed to ensuring the security of all customer data. New privacy regulations now require businesses like CCM to give California residents a process for opting out of any potential practice where customer personal information might be sold. Although CCM does not sell personal information for monetary value, certain actions may be considered a "sale" under the CCPA as CCM works with other parties to facilitate loan fundings and solutions. Opting out of information “selling” may adversely affect CCM’s ability to process your loan request.

For further information on our privacy practices, please review our privacy policy or contact us at 1-866-272-4035 .
Formally record your preference to not sell your personal information by filling out the form.